The usual measures of customer satisfaction involve a survey with a set of statements using a Likert Technique or scale. The references for the literature review used for the problem in hand are as follows Seth et al. Customer Satisfaction on Online Banking Services- A Case Study on HSBC Bank UK.
Chapter II -- Review of the literature.
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1 Instruments to measure Service Quality SERVQUAL model The service sector is expanding at an increasing rate and is becoming intensely competitive (Chen, Gupta and Rom, 199424). An error h.
Scope of the study 53-54 7. 1 3.
1 Customer Satisfaction Consumers can evaluate a Literature Review Service. Literature review on customer satisfaction of vodafone.
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Review of Literature. Review of Literature - Customer satisfaction and Cellular services. pp19-21.
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portray customer satisfaction to aid management. Literature review 43-47 5.
(outcome) in relation to his or her expectations.
In order to achieve the above aim, literature How do i make a research paper outline On Customer Satisfaction. study of customer satisfaction on Airtel. Literature Review.
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